Nera Networks Service Level Agreements: Protect your business with the right service level.

Service Level Agreements (SLA)

Secure your operations with the right service agreement.

Nera SLAs

Nera offers an extensive range of service solutions to minimise operational costs and optimise network operation.

A Service Level Agreement (SLA) is the perfect way to secure continuous support access while some support services are offered also as stand-alone services.

Choose the right SLA for your organisation

In addtion to the regular Software SLA we offer three extended SLA-agreements:

  • Basic SLA
  • Standard SLA
  • Premium SLA

Please see the details for each SLA-agreement below.

Features
Software SLA Basic SLA Standard SLA Premium SLA
Access to CSSWEB V V V V
Technical Support (HelpDesk) 8-16 CET Monday to Friday - V - O
Technical Support (HelpDesk) 24/7 - - V V
Software Services Nera NMS (Patches + New Releases) O V V V
Software Services Nera Embedded Software (Patches + New Releases) V V V V
Customer Specific Options:
Extended Warranty - - - O
Advanced Swap Repair Services - - - O
On-Site Support - - - O
Professional Services - - - O
Training Services - - - O
Network Monitoring Services - - - O
Maintenance Services - - - O
Other Services (On-Demand) - - - O
V = included       - = not available          O = available option
Headquarter office
Nera Networks AS
P.O. Box 7090
N-5020 Bergen
NORWAY
Tel: (+47) 55 22 51 00
Fax: (+47) 55 22 52 99
Email: nera@neraworld.com
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