CSSWEB - our online support system
Please note that all requests for technical support must be completed through our Customer Support & Services Web (CSSWEB).
The access to CSSWeb require all users to be registered, and your access level depends on your Service Level Agreement (SLA) agreement with Nera Networks.
>> Forgot your password?
If you do not have a user you may register for access to the CSSWEB. The access will be given after 1-3 working days depending on your current Service Level Agreement (SLA) with Nera Networks.
Please send email to: csswebuser@networks.nera.no with the following information.
- Full Name. (First, Middle, Last).
- Company Name.
- Your company “Customer Number” at Nera Networks.
The Customer Number is available on all invoices sent from Nera Networks. Contact your finance department to get this information.
- Your company email address.
Member Services
Users, e.g. partners and distributors, who have access to our member services may access product documents and brochures via the login form below:
Vendor Login
Registered Nera Networks suppliers may login here to process purchase orders.
Contact
Please contact After Sales, Service Concept Support for further information about upgrades for existing SLAs and new SLAs with Nera Networks:
After Sales/Services (Norway)
Tel: +47 55 22 51 00
Fax: +47 55 22 52 99
Email: service@networks.nera.no
Repairs Service (Slovakia)
Tel: +421 44 5233322
Fax: +421 44 5233302
Email: repairs@networks.nera.no
Important information regarding support on Nera SatCom products:
| The satelite division of Nera was sold to Thrane & Thrane in 2006. All support on satelite products manufactured and/or sold by Nera is handled by Fleetcom. |
All inquiries should be directed to Fleetcom (Norway):
Web: www.fleetcom.no
Email: support@fleetcom.no
Tel: +47 90 17 96 87 |