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Technical Support

Make use of our highly skilled support personnel.

Remote and local

Nera Global Technical Support (HelpDesk) service is available in two main service categories.

A global integrated system enables efficient operation of both remote and local HelpDesk services. These services utilise Nera's CSSWEB as the main support centre interface with additional, solution specific telephone access.

Available categories:

During office hours (8 hours Business Day Service)
Extended availability (24/7/365)

TECHNICAL SUPPORT: We are both local and global.

Types of technical support

On-site Support

Scheduled on-site support

Preventive maintenance
Operation and maintenance assistance

Emergency on-site support

Network Management

Remote Network Monitoring
Local Network Monitoring

Hardware Services

Standard and Bulk Repair Services
Advance Swap Replacement Service
Spare Part Management Solutions
Extended Warranty

Software Services

Annual Software Services for:

NMS
Embedded Software
Single Software version upgrade

Evolution Series™

Microwave Radio Platform

Mobile Backhaul

Flexible solutions for mobile operators

Network planning

Find the requirements of your network

NEWS

Ceragon Networks Acquires NERA Networks AS (NAS)

Combined Company Positioned to Become the Number One Wireless Backhaul Specialist; New Company Logo Unveiled

EVENTS

Ceragon Networks, Norway: Ceragon Networks AS, Kokstadveien 23, P.O. Box 7090, N-5020 Bergen, Norway, Tel: (+47) 55 22 51 00, Fax: (+47) 55 22 52 99